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Wove Verify

Verification calls kill deals.Present them with Wove.

Third-party verification as a presentation: the homeowner sees each term of their deal and confirms it out loud, on the record.

Book a demoSee the difference ↓
Three ways to verify a deal

Which one would you want?

All three ask questions. Only one shows them their deal.

Hears a scriptA phone call
Sees a faceAn AI agent
Sees their dealWove
Rethinking third-party verification

TPV doesn’t have to hurt the deal.

It’s the final step of every sale. Right now, it’s a script, read by a stranger or a bot.

  1. 1They’re sold. They sign.
  2. 2A stranger or a bot reads them legal language.
  3. 3They step back. Reps work around it.

You can’t skip it. So Wove makes it the strongest step of the close.

Their deal, shown the way they were sold. Still third-party verification, start to finish, on the record.

“I’ve watched reps lose signed deals on the verification call.”
Braydon Krause, founder
Why it works

People keep what they understand.

Customers who remember what they agreed to don’t cancel it, dispute it, or say nobody told them.

Phone callHears it
About 10% remembered
AI agentHears it, reads it
A bit more than 10%
WoveHears it, reads it, sees it pictured
About 65% remembered
For sales teamsFewer deals lost in the cancel window.

A customer who can explain what they bought keeps it, and the rep keeps the commission.

For lendersBorrowers who know their payment before the first bill.

Fewer misrepresentation disputes, backed by a record of borrower understanding.

Remembered 3 days later: John Medina, Brain Rules. Hearing and reading vs. hearing alone: Adesope & Nesbit, Journal of Educational Psychology, 2012, a review of 57 studies. Cancel window: FTC Cooling-Off Rule (3 days for sales made at home).

What the homeowner sees

Every term, shown, not read.

  1. 1 · WelcomeWho they are
  2. 2 · Their copyRight to cancel
  3. 3 · Your payment$136 / mo
  4. 4 · Your term25 years
Wove

Every term of their deal, shown and confirmed out loud.

Confirmed
Both sides of the deal

Sales teams keep the deal. Lenders keep the proof.

For sales teams

The verification your reps want to run.

  • Resells the deal instead of planting doubt
  • Easy to run: start it and step away
  • Fewer cancels: they keep what they understand
  • Backs the rep up, so there’s nothing to work around
For lenders

Documented borrower understanding, not just a completed call.

  • Material terms disclosed and affirmed verbally, after recorded consent and identity verification
  • Rep coaching and proxy responses detected and flagged
  • Verbatim transcript, each response timestamped and geolocated where the device permits
  • Risk assessed at origination, with documented reasons on the deal record
How it works

One tap. Wove does the rest.

  1. 1The rep taps VerifyOn their phone, or a link to the homeowner’s.
  2. 2The homeowner watches and answersTheir deal, term by term, out loud.
  3. 3It lands on the dealVerified, with risk and the reasons, in Salesforce.
What’s confirmed, in order

Consent first. Then every term they signed.

Built from the deal in Salesforce, so every homeowner hears about their own agreement. We set the questions up around yours.

  1. 1
    Okay to recordAsked first. A no ends the verification.
  2. 2
    Who they areName, install address and phone. Three tries, then it stops.
  3. 3
    Who they bought fromThe company on the agreement.
  4. 4
    Their copy and right to cancelThat they have the agreement and the notice of their right to cancel.
  5. 5
    The monthly paymentAnd any yearly increase.
  6. 6
    The termHow long the agreement runs.
  7. 7
    That they’re sureEverything together, one last time.
The rules

Built so it can’t be gamed.

  • No stepping outLeave the verification and it ends as incomplete. A new attempt starts from the first question.
  • No feeding answersThe microphone keeps the whole room on purpose. A rep answering for the customer is caught and marked.
  • No reusing linksEvery link works once and expires, so a verification can’t be replayed or forwarded.
  • A no means somethingA clear no on any term is logged as a dispute and the deal is flagged for review.
  • Identity firstNothing about the deal is shown until the homeowner has said who they are.
The risk score

Low, Medium or High, and exactly why.

Wove records the whole room and listens for anything that wasn’t part of the walk-through. Points add up across the verification.

Lowunder 20
Medium20 to 49
High50 or more
  • Off-script momentsAnything said that wasn’t part of the walk-through, timestamped. Tap it to hear that moment.
  • The whole room, word for wordA transcript of everything said, not just the answers.
  • Camera presenceWhen the homeowner was in view, and every time they weren’t.
  • One record, one linkEverything in a single report your team opens from the deal, through a signed link.
Said a term was wrong
50 each
Identity didn’t match after 3 tries
50
Possible coaching heard
50 each
Someone else answered for the homeowner
50 each
Something said didn’t match the contract
40 each
Possible pressure on the homeowner
30 each
5 or more questions from the homeowner
30
3 or 4 questions from the homeowner
15
Left before finishing
20
Out of camera view more than 20 seconds
10
An earlier attempt at this deal didn’t pass
10 each
Out of camera view
5 each time
An answer had to be asked again
5 each
An extra try at identity
5 each
Salesforce

Starts on the deal. Lands back on the deal.

Read from the signed deal

  • Customer phone and email
  • Install address
  • Monthly payment
  • Term (years)
  • Yearly increase (%)
  • Contract signed date

Written back when it’s done

Verification status
Verified, needs review or incomplete
Verified at
Date and time
Risk level
Low, Medium or High
Flags
The reasons, in plain English
Result link
The full report and recording
Session ID
To match the record

HubSpot is next. Wove Record already works with both.

Side by side

Phone verification, replaced.

Phone verification
Wove Verify
Who asks
A call-center agent reading a script
Wove, on the rep’s phone or the homeowner’s
When
A scheduled call, often after the rep has left
The moment the deal is signed, while it’s fresh
What they see
Nothing. It’s a phone call
Their own system and numbers, on screen
What’s checked
A generic checklist
Their actual agreement, pulled from the deal in Salesforce
Proof
An audio recording
Camera presence, the whole room recorded, a word-for-word transcript
Result
Pass or fail
Low, Medium or High risk with the reasons, on the deal

Questions.

Does the homeowner need an app?

No. It runs in the browser on any phone: the rep’s, or the homeowner’s through a text link or QR code.

Where does the information come from?

From the signed deal in Salesforce, so Wove always asks about the agreement the homeowner actually signed. HubSpot is next.

What does the rep do?

Starts it and steps away. The rep sees the result on their phone the moment it’s done.

Can we use our own questions?

Yes. Every company’s agreement is different, so we set Verify up around yours.

Can it replace our current TPV vendor?

That’s what it’s built for. Book a demo and we’ll walk through your current process and what changes.

Which languages?

English today.

See it on one of your deals.

Run Wove Verify next to the verification you use today, and compare.